At Charlotte Jane Cakes we are committed to excellence and want your experience with us to run as smoothly as possible. Please read the information below as a guide to the service we provide.
Consultations are by appointment only. Appointments can be made by visiting our contact page and filling out the online form. We do not charge for this service.
Appointments last for one hour and are for a maximum of three persons. We appreciate that you mau wish to bring a bridesmaid, friend or Mother in law!
You can also call Charlotte if you need to discuss any aspects of your cake before making a booking. Bookings can be made over the phone without prior consultation T: 01823 461466 M: 07817 397070 e: firstname.lastname@example.org
Class bookings can be made via email or telephone. We request that the class is paid for in full at the time of booking. We take payment over the phone either a debit or credit card. If your cancellation is made less than one week prior to the class then a 50% refund will be made, all other refunds are made at our discretion. Alternatively another date will be offered for the same class at no additional cost. Class information and timings are sent out after booking. We reserve the right to cancel classes; in this event all monies paid are refunded in full.
When booking your cake we require a booking fee of either £100 or 50% of your total invoice (which-ever is the greater). This booking fee is non refundable should you cancel your order for any reason. The balance of your invoice is due no later than a month before your event.
Once the balance has been paid, work will start to commence on your cake. If your order is cancelled during this last month then no refund will be available.
Any refunds are made at our discretion only. We take payment by bank transfer or cheque. Class payments are taken at the time of booking by either credit or debit card. Details are available on request or can be found on your invoice. Any payments made including booking fees are non transferrable should you cancel your booking.
Delivery and Set Up
If requested we will deliver your cake to your venue at a pre-arranged time. Delivery and Set Up is usually £40 within a 15 mile radius of Taunton. All other delivery charges can be provided on request. We will liaise closely with your Hotel or event coordinator to ensure delivery at the best possible time.
On the rare occasion we are faced with severe weather conditions that make your venue inaccessible, you can be assured that we will always so our best to deliver as pre-arranged. Wedding Insurance may give you peace of mind.
Set Up is optional but is recommended and also included in your delivery cost. We can alternatively leave your cake with the banqueting team. Some cakes take longer than others to display and we want to ensure that we leave your cake and table looking beautiful. We are happy to sprinkle petals, locate the correct table, knives, straighten tablecloths and tie ribbons. We strive to leave everything looking perfect.
Cakes that are collected from Charlotte Jane Cakes are always boxed for transportation. We provide full instruction on the care and handling of your cake and often help you position it safely in your car before you drive off. We do not take any responsibility for any damage that may occur to the cake once it has left our premises.
We are happy to make alterations to your cake design and order up to a month prior to your event date. If ordering cupcakes or mini cakes you may also increase the size of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.
We hire many different pedestal and tiered stands on which to display your cake. Please just ask to see our full range.
With stand hire we ask for a refundable £75 deposit. This is payable with your final cake payment. The hire charge for pedestal stands is £20 and for tiered stands is £30. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. This is because we need it for another client. Deposits are refunded within 48 hours of a return by arrangement.
If stands are not returned, returned damaged or with pieces missing your deposit is surrendered. Any refund is done at our discretion.
Any packaging supplied with the stand must also be returned.
Flowers and in-edible items
At the request of the client, cakes sometimes contain in-edible items such as broaches, ribbons, flowers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.
We do not provide real flowers to decorate your cake but we can liaise directly with your florist. Be aware that some flowers are not suitable for cake decorations, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.
We are happy to offer suggestions on cake that are “free from”.
Eggs, nuts, alcohol and wheat are all common requests. Although nuts are not used frequently in are kitchen and the majority of our cakes don’t contain them, please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur.
For your peace of mind Charlotte Jane Cakes is a fully requested and inspected food premises. We very much look forward to making your cake.